WASTEWATER OPERATIONS · MAINTENANCE · CONTROLSCUSTOMER PORTAL ↗
Customer resources

YOUR FACILITY.
ONE CLEAR VIEW.

A secure workspace for the records and information Elite shares with your team.

Your service records

COMPLETED WORK. CLEAR RECORDS.

Documentation available to your customer account, according to your service scope.

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Elite carries out the agreed work at your facility.

YOUR CUSTOMER WORKSPACE

YOUR RECORDS.
ONE SECURE PLACE.

Elite’s customer portal brings your facility’s service records, billing, and shared documents together. Access is by invitation, with records limited to your customer account.

Open customer portal

Completed work orders

Browse your facility’s completed work history, including service titles, status, and completion dates. Preview or download available PDFs. Records without an uploaded full report currently provide a summary PDF.

Invoices & payment history

Review FreshBooks invoices, outstanding balances, and recorded payments. Open the original invoice to download a PDF and use any online payment options enabled for that invoice.

Important documents

Access documents Elite shares with your account, such as facility reports, permits, equipment manuals, and operating information. Preview supported files and download a copy when needed.

Access managed by Elite

Elite creates and manages customer invitations. The portal uses email sign-in links; customers can view the records and files available inside it without a separate account with MaintainX, An Autodesk Company.

Access is currently limited to invited reviewers while the portal is being prepared for customer release. Existing customers can use the contact form to request access. Routine records refresh daily; urgent support should follow your established emergency contact arrangements.